How to get a trade person l to come back and fix issues due to poor standards of installation
Anonymous user 03/03/2024 - 3.45 PM
I fount a trades person from mybuilder. Initially the quote was requested for a shower screen fitment , however we fount the trades person to be decent so we decided to have the floor tiling 83m2 area on ground floor done from them.
However some of the tiles have cracked now after two months of being installed and they have also not come back to finish some bits left (tile skirtings)
I have paid them 98% of the quote price and the only amount remaining is the £100.
I am unsure how to get the trades person to come back and they have been ignoring my calls and text messages.
Somebody mentioned contacting the tilers’ insurance company. How do i find the details for their insurance company?
Are you a tradesperson and able to answer this question?
Hello. You should inform the tiler right away that the floor is beginning to fail and give them the opportunity to rectify the issues. They have the right to rectify in terms of the next step. Failing that they will not come back and assess the problem you will have to take them to the small claims court to try and retrieve the money you’ve paid them. The court will then determine whether it’s negligence by them and if it’s a poor install. You will probably have to provide evidence they carried out the work for instance payment terms or images of them actually carrying out the work at your place. I’ve been tiling 20 years I’ve had a floor fail a small wet room turns out it was the install of the drain which wasn’t done by myself I still rectified the issue because there was no other way to determine who was at fault until the tiles were lifted, and this was 18 months after install. But it’s how you deal with the matter and not leave the customer in the lurch. Hope this helps.
Answered30 May 2023
15
Anonymous user
Hi John
I deal with similar situations for clients who have found themselves in this situation.
The main things to consider is what was discussed before the project started. 83m2 is a very large area to be tiled i would usually require expansion joints and a very decent sub-base to ensure no movement over time.
If the tiler has agreed to install the tiles according to a specification provided or discussed and you have that in writing then you will simply apply to small claims court under the premise that the project has not been undertaken according to the specification laid out and agreed.
If the tiler has been left to his own devices and was allowed to decide the measurements and method to create the sub-base needed to install the tiles then it becomes harder to attach liability to him because as far as the tiler is aware he has installed the works to the standard he has decided is acceptable.
Alternatively if you have images and evidence to show negligence and poor workmanship (this is hard to prove without a second opinion) then contact his company insurer and explain the situation to them and ask them to give you all of the relevant information needed to submit to court
As stated by others here sometimes the sub-base or what is beneath the tile is at fault meaning that if the tiles are sitting on an existing base that is moving the tiler would not be at fault.
Hopefully this has been helpful
Alternatively if you have images and evidence to show negligence and poor workmanship (this is hard to prove without a second opinion) then contact his company insurer and explain the situation to them and ask them to give you all of the relevant information needed to submit to court
