Windows & Door fitting

Confirming shoddy glass replacement by Housing Association

Anonymous user 23/02/2024 - 3.51 PM

Hi, I live in a noisy London Zone 1 area, in a housing association flat. After noticing condensation inside my double glazing window panes, the housing association replaced some glass panels, but sealed them badly and used thinner glass than the original, which meant it got even noisier in the flat, and moisture became a much bigger problem. I recently asked a window repair guy to come out and quote on replacing the glass again as I don't trust the housing association to do it properly, and this person said that the original glass was soundproofed and the replacement glass wasn't. Apparently I need 24mm laminated panels that are soundproofed. This guy said that his supplier didn't supply this glass. So I suppose my question is: Is there a supply problem with this kind of glass? The windows are aluminium double glazing (1 french door to juliet balcony, one awning window) around 23 years old. Keep hitting brick walls with this issue and it's really impacting my life, would appreciate any advice. I may also need someone to simply give written confirmation of the state of the windows so I can convince the housing association that a proper refit is necessary, is that possible? Thanks