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Question category:

Plumbing

Plumber accidentally damaged to my bathtub

Anonymous user 19 October 2022 - 7.27 PM

Dear plumbers quick question, The plumber accidentally dropped an exposed shower valve on my new bathtub. Which he installed 2 weeks before and charged me £185. ( already paid) The dent is right underneath the shower head. The plumber bought a repair enamel kit, he mixed paste applied on the dent and told me wait for few hours sand it down and spray it…. basically to DIY repair it myself. My husband told me that the damaged is right underneath the shower head and that the weight stress and constant movement of people rotating as they shower that repair kit will not work, and it will leak at some point. My husband said that no shop would ever sell a bathtub with a dent on the floor of the bathtub and nobody would be stupid enough to buy a bathtub with a dent on the floor of the bathtub where there will be constant weight and movement. Husband thinks that unfortunately the bathtub needs replacing. The plumber had a tantrum and told me my husband is wrong, he knew nothing and was talking rubbish and that the repair enamel kit is good. Then the plumber stormed out of my flat and said “ keep the money “ But what money?…. I am thinking His rate was £250 plus materials. My new bathtub was £499 Buying a replacement is going to be another £499 Getting a waste clearance man to collect the damaged bathtub for disposal is going to cost £100 Getting a new plumber to install the new bathtub is going to cost between £180 to £250. I don’t know what he meant by “keep the money” ( By the way he sent me an invoice this morning ) which l am happy to pay but l think the bathtub issue needs to be sorted first. Is it unreasonable to ask him to replace the bathtub? Or it is acceptable to buy a repair kit and ask the client to fix accidental damage caused by the plumber. By the way he installed my new toilet, shower, bathtub and sink and I was happy with the work he done and l already paid for his first and second visit. It is unfortunate that on the last visit he dropped the shower exposed valve and dented the bathtub. I completely understand that it was an accident. Many thanks for taking the time to comment and your unbiased opinion and your advice.

9 answers from MyBuilder tradespeople

Anonymous user

As far as I know, any damage caused to a customer must be paid for and repaired by that plumber. That repair kit will last, but if it is in an area where the tub is buckling, it won't last more than 1-2 weeks.

Answered

19 October 2022

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2
Domestic water plumbing services
Rating: 5 out of 5555 reviews
Wrexham

The plumber should replace the bath if he/she has damaged it and if a repair kit actually worked, it should not be left to the customer to fix. Obviously you have employed a plumber who probably doesn’t have insurance. Contact him and ask for it to be replaced, if he doesn’t your only recourse is trading standards.

Answered

20 October 2022

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2
DJW Handyman Services
DJW Handyman Services

No reviews yet

Leighton Buzzard

It's the fitters responsibility to replace the bath tub. He should be insured and that should cover him but if he isn't then it's his responsibility to pay for the replacement. Repairing it would be okay as long as it's acceptable to do so. It's not like he has dinged a wall and can just patch it up and repaint. It's a bath tub like you say will have weight and pressure on it.

Answered

20 October 2022

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2
D & R Property and Plumbing Maintenance
Rating: 4.9 out of 54.9541 reviews
New Romney

he should have insurance to cover this as it was his fault, write to him tell him he must sort this out.one of the problems is that clients rarely ask to see plumbers qualifications or insurance, always insist on seeing both before job commences.

Answered

20 October 2022

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1
APAL Builders
APAL Builders
Rating: 4.9 out of 54.9521 reviews
Reading

He was services were required to fix not to brake so it’s definitely down to him to resolve this. Whether you are happy for him to just install the new at no cost or contribute to the cost of replacing it.

Answered

20 October 2022

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1
Bob-ski Limited
Rating: 5 out of 5551 review
Basildon

I believe it's a good thing about the insurance

Answered

20 October 2022

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1

Anonymous user

Sorry to hear. For future and for other people reading this.Always take tradesman with insurance, It is only damaged bath but cost good amount of money to have it sorted as You mentioned. What if plumber flooded bathroom and kitchen downstairs over night? Cost of repairs could hit up to 50k. I am sleeping well with my 10mln cover insurance

Answered

20 October 2022

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1

Anonymous user

That was very irresponsible of the plumber not to cover the bath when working, you should not pay the plumber until the bath has been replaced on he’s expense.

Answered

31 October 2022

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1
Rennova Construction LTD
Rating: 5 out of 55514 reviews
Nottingham

Any damage caused to a customer must be paid for and repaired by the plumber , is a good idea to check if the tradesman is insured before start of any project

Answered

31 October 2022

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1