Carpentry & Joinery

Customer is not happy with the work I’ve done although we agreed on this conditions

Anonymous user 16/03/2024 - 2.45 PM

I’ve build a boiler cover for a customer and when nearly ready I’ve send photograph of it to update him and show him the work if he is happy. He responded with happy answer “wow that looks good bro “ Before I start the job I invoice him half of the money for materials £225, he paid … I don’t have proof of the part that he didn’t want it to be painted as the room that the product was going to be wasn’t finished and he didn’t decide what colour, so we left it for him to paint and I quote him without the paint. I’ve waited for him to finish his room and on the day agreed I went to the customer to leave the product and I am going to go to install it he took the cover and he said that he doesn’t like it as is not finished(but that’s what we agreed on) he said that that’s not true he is expecting a ready for install furniture of high standards, but he was impressed of the look of it earlier all I needed to do was to put hinges on and I said that’s what is going to look like and he was happy … Now I’m in front of a dilemma should I go and paint it and put strips over the doors and install it and to hope he would pay or because he is not trustworthy just leave him the product and not going to install it as that would make me lose more money that I already have ? He paid only the materials and not the labour. He is saying that he won’t pay more for this although he liked it when I send photo of it. I just don’t want working without money and putting effort in job that obviously will not be paid off and not only that I’m already in with petrol money and hiring van to transport it which I normally paying out of my profit if there’s one … can someone advise me should I even return the money for the wood and leave him the materials ? Or just call it a loss, because I really feel that he don’t want to pay anyway? :(