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Locksmith

Shoot bolt door mechanism works but door won’t lock

Anonymous user 23/02/2024 - 3.43 PM

Hi, I am hoping you can help me. I have a double PVC door where one side has a multi point lock and the second has a shoot bolt lock. The 2nd door’s mechanism with the shoot lock works fine it terms of the top and bottom bolt moving freely with the door handle. However the mechanism won’t lock in place when the door lock is locked with a key. (I.e. even when the key is turned to lock, the handle still moves freely moving the shoot bolts up and down). Do you have any idea what could be wrong? Thanks for your help

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5 Answers

AL Security

Rating: 5 out of 5

Falkirk

Door alignment or bolts are unable to seat into the keeps

Answered8 November 2021

Greenwood Locksmiths

Rating: 5 out of 5

Hoddesdon

Either euro cylinder needs replacement or faulty gearbox

Answered9 November 2021

Inns Locksmiths

Rating: 5 out of 5

Brentwood

If the mechanism is throwing correctly with the door open and you're able to lift the handle smoothly and turn the key fully and lock the door in an open position, but unable to do so when the door is shut, this is 100% an alignment issue.

Answered10 November 2021

The Genuine Lock Company

Rating: 5 out of 5

Chatham

This sounds like a pair of Double french Doors The Door Hinges and striking plates Need easing & adjusting

Answered11 November 2021

Lambert Double Glazing and Repairs

Rating: 5 out of 5

Ongar

Sounds like French doors. If slave door is fine then it means that the master door requires alignment. It is also possible that both need to be re-aligned and not just mechanically. You either need to find someone that deals with uPVC repairs that will come and look at the toe/heel of the glass to ensure it hasn't dropped before hinges are addressed and re-aligned.

Answered8 March 2022