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Chimney & Fireplace

How to get a Builder to respond to calls

Anonymous user 23/02/2024 - 2.42 PM

A reccomended builder (HETAS and FMB) came to look at a job for us. He was very thorough, took measurements and photos, and we were impressed by his knowledge and attitude. He said to give him 2 days to get back to us. After 6 days I started to chase him and after 12 days of leaving messages, and getting no response, he finally sent us an estimate (by email) for the job. Two in fact, as one used an alternative method. We were happy with the estimates and accepted the second (higher one) by email, at the same time as asking when we could expect him to do the job. 5 Days later and we are still waiting for some acknowlegement. Ringing only gets a message system - messages are ignored (again) and emailing gets no response either. Now he may be an excellent Builder but a poor correspondant, but .... is this normal with Builders or do you think he's just mucking us about ?

Are you a tradesperson and able to answer this question?

4 Answers

Anonymous user

I wouldn't even entertain him now, imagine half way through the job and you have a few issues and you cant get hold of him and he's had quite a bit of money off you..... reputation isn't just about workmanship, it's the whole package i'm afraid. Find another company who actually wants the work and ask for references from previous jobs.....good luck

Answered1 August 2012

AJ Plastering & Building Services

Rating: 4.9 out of 5

Bradford

hi, forget him and find someone a bit more reliable - amazing how many customers say the same about tradesmen

Answered30 July 2012

Roc builders

Rating: 5 out of 5

Harlow

I wouldnt bother with him.If he cant be bothered to ACCEPT a job,how long would you have to wait for a reply if you contacted him about a problem:)

Answered30 July 2012

Anonymous user

no this isn't normal for builders i would send one last correspondence telling him if you don't hear from him in a time frame that is reasonable to you then you will be seeking a different tradesman to do the works.

Answered30 July 2012