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Painting & Decorating

How to deal with concerns from customers?

Anonymous user 09/03/2024 - 3.19 PM

I've recently decorated the house with other trade decorators. 5 bedroom house. Painting everything from ceiling to woodwork. The client ask for oil based gloss. Ive used leyland trade high gloss. Start in September - November is when we finished the job. Because they want to do by 4 sessions, so we split in few months work. Now she's complaining that the woodwork start yellowing. Need some advice on how to deal with it. I used this paint before and never received the bad reviews... I explain that oil based paint goes yellow if no sunlight. I suggest thats if she want me to repaint the woodwork, she have to paid extra depending on how many required. Also she complain that the radiators got yellow. If any suggestions what to do and how to deal will be appreciated. I always work hard and never receive that much negative... Thank you Julia

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5 Answers

Decorating Naturally

Rating: 5 out of 5

Bedford

All oil based will go yellow, some faster than others but they all go. I, as previous post said, refuse any jobs where oil based is specified - it's bad for people and bad for the planet. And of course, the yellowing. If I was a painter who uses oil I would make sure a customer knows the problem with discolouring before the jobs started. That way they can't complain to you when it happens. So in your case, if you didn't have that conversation with her you might need to meet her halfway unless Leyland agree to cover the cost due to a paint failure (pretty unlikely). You could try telling the customer that the problems with oil paint are well known and you simply applied what she asked for. If you've been paid for the work perhaps you just need to put your foot down.

Answered25 February 2021

Apex property services

Rating: 5 out of 5

Bedford

Hello, This is a tricky one. Its not your fault or the customers, If the customer has asked to use oil based paints then it is impossible for a tradesman to foresee every issue/outcome. I use water based for internals and oil for external. As far as i am aware there is not a lot you can do with oil paint that is already applied. Might be worth contacting Leyland and ask for some guidance, they maybe able to tell you how to sort the issues. However, it is odd that the paint has yellowed so soon. you may have no choice other to repaint using a different brand. not the best news i know. speak leyland before doing anything. Hope this Helps Surinder Bahel Apex Property Services

Answered24 February 2021

Macintosh Plastering and Property Services

Rating: 5 out of 5

St Colmac

You should have used an acrylic non drip gloss. There are a few going so would be best using this on future glossing jobs. Iain

Answered24 February 2021

Timothy David Interiors

Rating: 5 out of 5

Tonypandy

I have point blank refused to use anything oil-based for over 2 years now. So no idea out of the crop thats out there if there are any that are good. I doubt it. But oil based white paints discolouring was not just about a lack of sunlight. If the paint was used in damp or cold conditions that accelerates the discolouration

Answered25 February 2021

M.A.T.C.H Wallcovering & Decorating Specialists

Rating: 4.7 out of 5

Loughborough

First let was the woodwork nicotine stained if so it should have been washed down with sugar soap or equivalent cleaning agent and washe down with clean water allow to fully dry before any painting can take place as for the rads any painting should be done with radiator paint but even this will discolour over time because of the extreme heat hope this helps good luck cliff from match decorators ltd

Answered24 February 2021