Carpentry & Joinery

Cusotmer constantly changes scope of works during job. Do I need to keep sending new quotes?

Anonymous user 28/02/2024 - 3.57 PM

I issued the customer a detailed quotation before the work started for their renovation. Part way through the job, the customer wanted additional works doing by me since the other contractors they had lined up had let them down, so I agreed to do this. The scope of works has changed repeatedly now, and the customer has requested multiple quotations to reflect the changes. It would waste a lot of time however for me to keep changing and re-issuing the quotation, so I just want to know whether I need to do this or if there is another way to go about this. The way I have currently been approaching it is that for any work required on top of the first quotation, we have been agreeing it verbally and I usually follow up with a Whatsapp message. The customer is not happy with this and says they want multiple formal quotations to reflect every change in the works. I would be grateful for some advice. Thank you, Nik