Windows & Door fitting

Very concerned about standard of work on an ongoing installation

Anonymous user 09/03/2024 - 3.13 PM

On 17th/18th Aug Fensa registered company sent two installers to install a lintel above a kitchen window and replace the window. Expanding foam on one course of bricks was used when replacing brick work - and this appears to have allowed a row of existing bricks to have developed a crack in the mortar line above. Is it acceptable to use expanding foam when resetting bricks then smear a thin coating of mortar over them? The next day the row of bricks above the window are tipping forward. The survey measurement for window width is four frame units 620mm. The fitter seemed to be having difficulty making them fit - and we frequently said the bow shape was more curved and different. We have since measured the frame units and they are only 600mm. This means we have large gaps at each side which has been filled with expanding foam, covered with trim and then an excessive unsightly thick line of brown sealant used. Within an hour of them leaving a piece of board that had been siliconed under the sill fell off. This revealed a large gap between the brick line and the window shelf/sill. Over 20mm. There is no insulation board which we were led to understand would be used. All in all we are very unsatisfied with the job so far and have sent numerous emails and photos to the company. I have also spoken to a manager who assured me my concerns were being taken seriously. The state of play is that next Wednesday a different engineer will come to assess the work thus far, and do any repairs/work that he can do. I have made the manager aware that the Windows supplied are not the width that the surveyor recommended, and said I think they needed to be reordered and the job reworked. No money has exchanged hands yet - so no Fensa certificate will be issued until work is completed and monies paid. We had hoped for a more speedy response to the issues but we have to wait till next Wednesday. So what do you think? Am I expecting too much to expect new frames to be provided to the width they should be. Is supplying Windows the wrong size ie 'not as described' classed as a breach of contract under the consumer rights act. I understand the company must repair or replace depending on cost - but how do you repair a window frame that is too small. ( I do not consider using packers acceptable). I wish I could add photos so that you can see the poor workmanship that has been carried out but didn't seem able to. Appreciate response from TLC - I have sent emails to Fensa and tried to contact by phone only to be put through to a full answer machine that could not take a message. Seeking advice on here seems only way to get an idea of whether what we’ve experienced is acceptable practice before next Wednesday. Thank you.