When we bought our house just under 2 years ago we paid over £7,000 to have all the carpets replaced and new underlay, to be laid. The invoice shows that this was paid for. We completed on the house and then left 5 days before we moved in to let the fitters remove and replace all the carpet and underlay. We had specified that we wanted no thresholds and the carpets butted against each other for a seamless look. We were moving a fair distance so we were very busy with the move and didn't get to the house to check the carpets. When we moved in we noticed that 3 of the rooms upstairs had the metal threshold strip fitted and the others had been butted - we called the fitters and they said it was a mistake and they realised that we wanted the carpets butted. The bigger issue however is that recently we had new skirting and architrave fitted, the carpets had to be lifted at every edge to allow for the fitting, whilst it was up I could see the underlay was in terrible condition, had started badly perishing and it was carpet right branded! we did not buy our carpets from carpet right. I contacted the carpet shop to ask if that the underlay that they used. Of course they didn't. So the issue is we paid for new underlay which was not replaced but charged for. The underlay has made the carpet flat and it looks dreadful two years down the road. Also the upstairs hall carpet was laid in the wrong direction and needs replacing already. I have the owner of the carpet shop coming out with a fitter to lift the carpets . Am I reasonable in expecting all the carpets to be lifted and the underlay and carpets replaced? Ive just come to a huge renovation project and the thought of moving everything again fills me with dread! is it reasonable to expect professional company to come in and help move the furniture if I am offered this? Many Thanks