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Wall tile cracked and grouting on floor falling out between tiles
Anonymous user 09/03/2024 - 3.12 PM
Hi Can someone advise me please ? We had three bathrooms fitted by a company their work is guaranteed for two years . One year in one of the wall tiles has cracked and grouting around the sink area on the floor in two of the bathrooms is crumbling . Am I right to call the company back and should I get a free repair ? Many thanks for any help given , I hate complaining so thought I would check first .
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3 Answers
Golspie Electrical Contractor ltd
Rating: 5 out of 5
100% you should be calling them back. If they have said a 2 year guarantee and you have tiles falling off the wall and grout coming away.
The company would not need reputation damage like you could cause.
Answered18 July 2020
7
Albion Bathrooms Limited
Rating: 5 out of 5
I agree with the previous answer, if you have a written guarantee then they should honour it. If they don't as has been previously stated the damage you could do to their reputation via poor feedback on this site or other review sites would not be good for their business. If they are a reputable firm you should have no issues.
Answered27 July 2020
0
pr services
Rating: 5 out of 5
It depends in a new house you will always get settlement cracks which could cause the grout to fall out. If it is a wooden floor below the tiles they could crack if the floor has excess movement due to poor quality flooring or lack of support. Both would be outside the tilers control. But they promised you a warranty then I would follow up on this and see what they say.
Answered4 August 2020
0