Driveways & Paving

CLIENT WANTS REFUND, COMPENSATION AND FOR ME TO PAY FOR NEW PATIO

Anonymous user 03/03/2024 - 3.29 PM

Thanks all! Can’t seem to post a reply? I said 14 days because I would be free to do the remedial work straight away as apposed to visiting and then coming back a week later which I’m sure they wouldn’t be happy with. They are being very unreasonable as they want a refund plus money for a new patio plus compensation. I’m pretty sure no judge would award that but I guess it’s just the hassle of going through the courts if their solicitor writes to demand it - nothing more I can do I guess other than wait to see what the solicitor says Hi All, long story but il try to keep it brief Laid a new smallish block paving patio 2.5 years ago for a client. Was there to do maintenance on the existing but they wanted a complete new fit They were happy with the work and paid in full. over 2 years later they called to say water is sitting in the centre and can i come out I said yes i will be back out within 14 days Next day i received pictures - cant see any dips in the patio at all but the pics were on dry surface. Looks the same as it did when i laid it. The patio is solid with no movement and they confirm this later that day 8! more emails followed, threatening legal action and they don't want me back as they don't trust the work and the water is not draining as should. Also that the work is unsightly. Its not and they have never mentioned this before now. i again said i would be happy to come and have a look and fix any problems More emails threatening legal - they want a full refund of the cost of the work, me to pay for a new patio from a company they appoint and compensation for the hassle I will be contacting a solicitor but my question is can they legally ask for a full refund, cost of a new patio and compensation? thanks for your help