Bathroom Fitting

Vitra V-Care Toilet – Malfunction and Broken Toilet Seat

Anonymous user 23/02/2024 - 3.28 PM

Hi, Looking for some advice as we stayed in a holiday rental property over the weekend which had a Vitra V-Care toilet (totally excessive and unnecessary in a cheap rental!), and since returning home, we’ve now been accused of breaking it. The electric toilet seat opening and closing didn’t work when we arrived, it would only open the seat half way, and then went back down again. We therefore used the toilet seat manually all weekend, as we were told we could do, and had absolutely no issues using it this way. The owners are now complaining that there is a bit broken off the toilet seat (a small piece of plastic broken off the very back of the seat on the right hand side when standing in front of the toilet - down the side of the 'Vitra V-Care logo) which we must have caused by using excessive force, and that the toilet seat is no longer attached to the toilet. None of us caused that damage to the toilet, and we don’t even understand how that damage could be caused by just manually opening and closing the seat and lid as we did. We imagine that the motor to lift the seat up and down is located there, and so believe it must have broken as part of the electrical malfunction of the seat going up and down, perhaps it was getting stuck, which is nothing to do with us. Does anyone have any experience with these toilets, and have experienced this issue previously? Thanks so much in advance for your help! Thanks, Jack