Tiling

Bad floor tiling job

Anonymous user 15/03/2024 - 2.52 PM

I am looking for some advice as to what to do.Basically, we have a pretty badly built extension in the house we brought last year and after replacing the roof we needed it plastered. The person we got in done a excellent job and after mentioned he tiled floors so we got him in to do the floor. So before he started we had ripped up all the little wooden tiles and cleaned the room, then I used a couple of bags of cemplotex to go over the floor to make it smooth for the underfloor heating mat which was then installed.This was a couple of mm as it was basically to fill the deeper bits where the adhesive had pulled up bits of the concrete floor beneath, so basically it just filled the holes and made a smooth finish for the underfloor mat. At this point we then got the builder in to level the floor properly and lay the tiles. Now the tiles are pretty badly done, at the edges of the room you can see obvious variations in the level of them going under the new skirting boards which he installed as well, and some have the ends sticking up to reveal a sharp point. I put a level across a few and some are perfect, others are miles out, you can literally feel it higher on one side when stood in one part. I messaged him the next morning and said could he come back and have a look as some tiles seem to be a long way out which he called back and was very apologetic and said that he will make sure we are happy with the job and re do the tiles which are an issue and went on to say its the hardest floor he's ever done by a long shot because it literally bows up in the middle of the room, and the floor tiles are long which makes it very tricky to get them all perfectly level.which would go with why it feels higher in the middle etc. Now I'm not a builder at all so have no idea, but I thought that the self levelling etc should have rectified and discrepancies in the floor so there shouldn't be any sort of issue in that department? As I said, I have no idea as I'm not tradesman so not making judgement. My thoughts now are do I get the same guy back to try and rectify the job, or do I literally have it all pulled up and re done by someone else? If I was to mark the badly laid tiles, I may have to do half the room as some parts it drops down side to side then more so etc so you'd literally have to re lay rows. I am torn as to what to do because he's a nice guy and promised to make it right, but this room has literally been a eye sore for a year whilst we saved to get it all done and now I can't even look at the floor to clean it because I just see every imperfection.