Bathroom Fitting

Customer won't let me in to change what they see is wrong with the work

Anonymous user 15/03/2024 - 2.46 PM

Hi I'm a bathroom and kitchen fitter have done this job for 23 years and recently fit a bathroom for a friend so no contract just verbal agreement, they were happy with the job all the time I was there I had nearly finished they they decided the didn't like the shape of the toilet it was more square than round, so she asked for me to change it. I thought it's been there for a week and it's only just come to mind, but anyway I said yes no problem do I ordered a different wc it came. I rung her to get a time and say suitable to pop back to change it and she made an excuse so I couldn't go around after several days of trying to get I to change the toilet they then sent s message listing things they thought were wrong with the bathroom and they were going to get someone in to correct them I instantly tried to call but my calls were not answered. They won't let me back to discuss and out Wright what they see wrong.where should I go with this I fear I probably will end up losing the money I supplied everything and they haven't paid a penny