Roofing

Ceiling still leaking after a re-roof

Anonymous user 03/03/2024 - 3.20 PM

We paid a decent sum of money, to a seemingly reputable company for a compete re-roof in October 2018. We had had a ceiling leak in the small bedroom for some time, in the corner of the room where the flat roof is. They did the job, all seemed ok but then at the first rainfall the leak was still there. They have ‘popped’ back out a few times, all different people each time, with excuses and so on. They said they couldn’t see where it was coming in. They’ve told us they’ve re-felted part, felted over the edge of a parapet wall where they said the bricks were crumbling, and put in some vent tiles (he said it was condensation). We have a 15 year guarantee from them, but today they’ve told us it’s NOT the roof leaking. He says we need to have the ceiling taken down (at our cost) to investigate. The communication has been terrible, promises of visits that never happened, staying in and them not turning up etc, hence it now being three months and we’re still no closer. I just don’t know what to do. I don’t trust them at all anymore. What he’s saying could be true, I know, but it’s such an upheaval and major thing to have to do. And I presume very costly, not to mention that we decorated ready for the roof being completed and the room being usable again. But also, I don’t want to trust their builders or recommended people either. My three boys have all been squeezed into one bedroom all this time waiting to have it finished. I feel like we need a second opinion but If we have anyone else do any work on the roof it will void our guarantee and basically thousands of pounds down the drain. Where do we go from here?