Bathroom Fitting

Low basin water pressure. Who is responsible, supplier or fitter?

Anonymous user 09/03/2024 - 2.59 PM

I recently had a complete bathroom fitted by a bathroom fitting firm. They supplied most of the fittings but gave me the go ahead to source and buy my own taps, bath and radiator as they could not supply the ones I wanted. However the pressure from the basin tap is terrible. The firms response was that they did not supply the taps so it has nothing to do with them. The taps I bought which were specifically for a low pressure system was based on them telling me that I had a low pressure system. I have been told by the supplier of the taps that a drop of 2 meters is needed. They came out and measured and the drop between tank and taps is only 1.7. The fitters have come back to me and said still not their problem as they didn't have anything to do with the tank in the loft. I'm really upset by this. I have spent in excess of £6000 and have a useless tap. Any help or advice appreciated. This was the reply from the fitters after the supplier had been in touch with them. (He (the tap supplier) explained it wasn’t the taps, but said the your header tank was too low, measuring about 1.7m height and it should be minimum 2m. But that’s nothing to do with us, we never moved your header tank or done any work on it! He also said he could get another tap that would work on lower pressure so that might be the answer.. but again nothing to do with us.)