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Can anyone explain to me why I need to unplug my BT landline phone to get my Sky wireless broadband to work?
Anonymous user 01/03/2024 - 2.46 PM
Can anyone recommend an electrician who can help with this problem? BT want to charge a £96 call out charge to check the wiring!
Are you a tradesperson and able to answer this question?
3 Answers
Electrical Safety Services
Rating: 5 out of 5
Most electricians will not be able to solve this problem! You need a telecoms enginner which is a separate trade in its own right. As the other poster has pointed out, its seems like its an ADSL filter issue. Could be a faulty filter, filter not fitted, etc.
Answered9 February 2012
2
Anonymous user
Is this a recent problem or has it always been like this? If it has previously worked ok, have there been any recent changes - either with phone or broadband services?
Have you tried calling Sky? I assume the BT line was there before the Sky BB was installed, and that it was working previously?
Do you have ADSL micro-filters on every phone socket to which there is a phone connected?
Do you have more than 4 phone devices (phones, fax machines, ADSL modems...) connected to the same phone line? If so, have you tried disconnecting any of them?
Answered8 February 2012
1
Anonymous user
and how much do you think a qualified electrician would charge ,96 quid sounds good to me
Answered8 February 2012
0