Electrical Question

Can anyone explain to me why i need to unplug my bt landline phone to get my sky wireless broadband to work?

Can anyone recommend an electrician who can help with this problem?
BT want to charge a £96 call out charge to check the wiring!

3 Answers

Best Answer

Most electricians will not be able to solve this problem! You need a telecoms enginner which is a separate trade in its own right. As the other poster has pointed out, its seems like its an ADSL filter issue. Could be a faulty filter, filter not fitted, etc.

Answered 9th Feb 2012

Electrical Safety Services

Member since 17 Oct 2011

Is this a recent problem or has it always been like this? If it has previously worked ok, have there been any recent changes - either with phone or broadband services?

Have you tried calling Sky? I assume the BT line was there before the Sky BB was installed, and that it was working previously?

Do you have ADSL micro-filters on every phone socket to which there is a phone connected?

Do you have more than 4 phone devices (phones, fax machines, ADSL modems...) connected to the same phone line? If so, have you tried disconnecting any of them?

Answered 8th Feb 2012

A Brighter Spark

Member since 22 Dec 2011

and how much do you think a qualified electrician would charge ,96 quid sounds good to me

Answered 8th Feb 2012


Member since 7 Jun 2008

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