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Central Heating

Trading standard issue. How to reclaim the money I am owed.

Anonymous user 28/02/2024 - 3.29 PM

I have employed a heating, plumbing engineer to provide full central heating and plumbing to a renovation property. They did some first fix work to a sub standard not meeting building control requirements. They have taken over 75% payment of the total value of the quote and not provided a service or materials any where near this level of money and refused to return to complete the work or even respond to emails, letters, correspondence to resolve the situation. They even refused to receive and sign for a letter sent by signed delivery. I can not see recovery of any money occurring without a lengthy process. What is best way to recover money. Unfortunately dishonest tradespeople like this give the whole industry a bad reputation.

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2 Answers

D & R Property and Plumbing Maintenance

Rating: 4.9 out of 5

New Romney

your only hope is to take them to court,but make sure you prepare your case,photos times dates,are they members of a trade association ciphe apch if so write to them,how did you find them ?,who says their work is sub standard and does not meet building control requirements ?,do you know anyone else they have let down ?,have you checked to see if they are plumbers /heating engineers gas safe etc ?,did they give references ,did you check them,get the answers to all this in place go to small claims court they will then be served notice by the court this alone may make them settle with you if not the court will decide ,good luck ask ciphe to supply you with the name of a registered plumber/heating engineer in your area he could supply you with a report on the works carried out and also finish the job.

Answered14 June 2017

Anonymous user

I'd invest in a solicitor's letter laying out your claim, expressing a desire to settle out of Court. Make it clear you intend to file a claim with Court should the matter be left unresolved by your contractor, whether or not you actually intend to do so. It may just be he's fallen on hard times and become unscrupulous. That said, you clearly have a claim, so pursue it patiently. Good luck.

Answered14 June 2017