Roofing

Scuffs on my Concrete Tiles

Anonymous user 23/02/2024 - 3.09 PM

I have just had a major extension done to my house which has involved a completely new roof covered with anthracite grey concrete roof tiles. There are considerable scuff marks on every single tile which looks terrible on a dry day. The tile company confirmed that the scuffs are potentially as a result of some tile coating being removed during packaging and transportation - whilst this is their responsibility they claim that the tiles themselves still meet all manufacturing standards and that they do not offer guarantees or promises regarding their cosmetic appearance. The builder and tile company have dismissed my concerns saying that this is completely normal with concrete tiles and will disappear as a result of weathering over the course of the next year, but I don't want to pay the builder his retention fee until I'm sure this will happen. I can understand some tiles with scuff marks but on every single tile on the roof? I would really appreciate some advice from an expert on whether this is standard, as I have spent a fortune doing this work, and whilst the inside is great, the appearance from outside with these roof marks is really disappointing and I believe the tile company and builder are pressurizing me into forgetting about it and moving on!! Thanks for the helpful feedback so far...really appreciate it. What should I do? The roof tile supplier has offered me an independent auditor to inspect the roof tiles - I suspect they will only verify the quality of the product rather than the cosmetic appearance. What do you recommend I do, keep pursuing my complaint with the supplier or should I just let it go..?