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Central Heating

Worcester Bosch/ boilermate / installation help!

Anonymous user 09/03/2024 - 2.43 PM

In need of help! Today I've had a new Worcester Bosch 15ri gold star boiler fitted, replacing a 14/15 year old potterton suprima 50l. The system is a conventional system with a boiler mate 2000 thermal storage tank, this was in full working order prior to new boiler being installed. The installation had a system power flush and new boiler fitted wired in etc etc, come to fire the new boiler and no response from the boilermate 2000. The engineer made a call back to his company who's doing the installation and said the PCB has gone down on the boilermate. They said it's due to ' de-energising ' and 're installing' the boiler mate that the PCB has gone down and nothing to do with the install I'm left with another £300 to stump up for the new PCB. And the engineer left me and my Partner with a 6month old baby, 2 year old and 4 year old children and no central heating or hot water! Can some one please give me abit of feed back / help about this as I don't believe for one second turning off a product and back on again Will cause a PCB fault, we turn items off everyday and they turn back on. The company's adamant I pay for the cost of the new PCB , I'm taking this further through complaints and an ombudsman but wanted abit of help of experienced boiler installers please. Safe to say I'm fuming regarding the matter, not so much the cost of the PCB but leaving us with no heating and hot water . I await your responses

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1 Answer

Boiler Homecare

Rating: 5 out of 5

Honiton

Boilermate 2000. When they were first introduced on to the market I was under the impression they had be designed by a dysfunctional council committee, this has to rank as one of the most over complicated, poorly designed appliances for the production and storage of hot water and assisting in the movement of the heating circuit I have ever come across. I would recommend you remove this appliance and just fit a standard unvented cylinder, as it could turn in to a 'cash cow' and by all accounts that process has already began! As regards the fried PCB, unlikely to cause damage by just simply powering down then back on again. Recommend you contact the manufacturer for further advice. Remember don't confuse putting the appliance in 'stand-by mode' with electrically isolating the appliance, two different things! Ps. The manufacturers state that the Boilermate 2000 should never be power flushed, was this appliance bypassed during that power flush operation?

Answered21 September 2016