Bathroom Fitting

Beautifully finished but wrongly fitted wall-hung toilet

Anonymous user 28/02/2024 - 3.19 PM

A builder is converting a long narrow room between the garage and house into a wetroom and small lobby. There is a single skin brick wall (non-loadbearing) between the garage and room. The toilet was supposed to "hang" off this wall. Probably due to a lack of communication between the boss, who knew exactly what toilet was to be fitted, and the guys doing the work, they insulated the wall and set up pipes etc for either a close coupled or back to wall wc, I don't know which. When I pointed out that there was a wall frame to go in/on the wall, they didn't look very happy. Instead of saying they'd made an error and giving me the choice of how to rectify it, they just did a "botch" job and fitted the wall frame in front of the wall, boxed it in and tiled it. There is now about 4 inches clearance between the toilet and the door. I don't like it, and asked why it was done like that. I got some mumbled reply, then 30 minutes later an excuse that the pipes wouldn't reach through the insulation if they put the frame in the garage. What can I do? They've already taken 8 weeks for a 3 week job and haven't finished yet. (To be fair, near the start, they found the flat roof was leaking so we lost a full week for that to be replaced. I accept that this messes up their booked work so I've made allowances for that.) I don't want to pay the final invoice which hasn't arrived yet. Should I insist that the tiles are removed and the toilet be positioned properly? I also think that I should not have to pay for all this either. The toilet cost £2k so it's very upsetting as I've spent a lot of my pension on this project. (I don't believe this company is a cowboy outfit - they have worked well otherwise, apart from not getting the wall taps, the handbasin and the cabinet above them in line!)