Windows & Door fitting

New doors and windows fitted, but don't seem weatherproof

Anonymous user 01/03/2024 - 2.53 PM

I've just had a new upvc front door and new windows (front and back) fitted. Since they've been fitted, we now water coming into our bedroom when the rain is bad. It appears to come in above the frame, and drips/pours down the frame once inside. Similarly, we now have water coming in from above the new front door - seems to come in at the top of the frame then drips from there. Finally, we can feel a draught from around the edge of the new front door and initially, the wind was whistling through quite loudly. We have had the fitters back who added a bit more sealant around inside of the front door, but we can still feel the draught in places. They said that the leaks must be coming from somewhere higher than the window and the front door, reaching the new units, then running inside; and that perhaps the previous units had been so inferior that the water used to find ways through the previous units to the outside, whereas the new units are so sealed, the water has nowhere to go but inside. Could this be correct? My worry is that there should be more than a thin strip of sealant preventing the wind from entering the house so perhaps not enough caulk or plaster has been put around the new front door, and this might be the problem with above the door and bedroom window also? I don't know, I'm not a window fitter - I'm just trying to find out whether this is something the company should be looking into more, rather than just putting on a little extra sealant? Any advice welcome, and thank you for your help.