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Carpentry & Joinery

noticed damage to recenlty fited kitchen, who is responsible for replacing items?

Anonymous user 28/02/2024 - 2.38 PM

Just had a kitchen fited and am happy with the work but found a chip on one of the doors and a deep scratch on another. I know that we did not cause the damage,think it was the electrician who was sub contracted. when mentioned to joiner said that there was no way of knowing who did it. said could patch it but it would not be an exact match. is this ok or should i demand a replacment/compensation?

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11 Answers

Anonymous user

Demand a replacement whether it was your builder or sub-contract workers. If you purchased a brand new car from a showroom, you would'nt expect dents and scratches to be present. Same should apply with a brand new kitchen.... If you have settled in full for the work, then a replacement should be offered or at least some form of compensation. All these things should be checked over by yourself and the contractor together prior to final accounts for invoicing. NLC Group
Answered8 April 2026
4

Anonymous user

Unfortunately customer service differs greatly from company to company and you normally dont find out till something goes wrong. If the installer supplied the kitchen, he should have a good enough relationship with the supplier to get two new doors without it costing the earth. If you supplied the kitchen then you could try contacting their customer service department.
Answered26 August 2011
1

Anonymous user

Hi Any good tradesman would replace the doors for you if he was running the job and sub contracted an electrician. The same applies to me for example knocking a clients vase off while conducting work on premises. It makes no difference if I knock it off or my labourer. I would be accountable even if my labourer was the one who knocked it off, would have his wages docked for my loss in covering accident to contract and would replace asap. So you are due 2 new doors to finish your new kitchen project. Concept building services
Answered26 August 2011
1

STR Property Services

Rating: 5 out of 5
Kilmarnock
Demand a replacement. The main contractor should value his reputation and take responsibility for the damage.
Answered26 August 2011
1

Pipe Dreams Plumbing Services

Rating: 5 out of 5
Bournemouth
If you are unsure of who caused the damage, then it is your word against theres has they could say you caused it after fitting. I would accept the offer of trying to make look better has a goodwill gesture, because he has no obligation to do anything. Upon completing the work it is your responsibility to check the finished item and note any flaws before paying. Payment is geberally understood that the customer is satisfied with the work completed has agreed. Bill Pipe Dreams Plumbing Services Bournemouth
Answered26 August 2011
0

Anonymous user

You'll have to bite the bullit
Answered26 August 2011
0

Charlie Carpentry

Rating: 5 out of 5
Newport, Gwent
If you are certain it was not a child or pet, then it falls to the fitter who called in the electrician or the electrician to pay for/replace damaged items. nobody wants to do this but it would help fitters reputation if he just sorted it to your satisfaction.I am sure you would not recommend fitter if you felt he had let you down at the last. The doors should cost about 80.00 for the pair so fitter should stump up .
Answered26 August 2011
0

Anonymous user

could of been damage on delivery sometime easy to miss small mark with protective coverings on ? have you check with the manufacturer on replacement ?
Answered26 August 2011
0

HD Design and Build

Rating: 5 out of 5
Herne Bay
This is not ok !!!!! You have paid a contractor to get the job done, if his sub contractors have damaged the kitchen it is his responsibility to deal with any damage caused. Unless ofcorse you have project managed yourself and you do not know who has damaged the items in this case you would likely never get a confession
Answered26 August 2011
0

Anonymous user

As nobody is prepared to admit responsibility for the damage, the best bet would be to try and return the doors to the supplier. Explain that the doors were the last things fitted and you noticed they were damaged.
Answered26 August 2011
0

Anonymous user

Any contractor worth his sort would replace the damaged panels without arguement.If you still owe them any money you should hold that money until you are completely satisfied.
Answered28 August 2011
0