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Central Heating

dirty water in new boiler then powerflushed?

Anonymous user 23/02/2024 - 2.51 PM

Hi, getting new boiler with powerflush. Installer advised that they would install boiler first day and do powerflush second day. Did ask about dirty water going into new boiler before powerflush but got response that they wont be running central heating until after the flush. So, yesterday boiler was installed and upon coming home I`ve seen that benchmark report for both central heating and domestic water was filled out. Would that mean that dirty water got into new boiler and powerflush today doesnt make much sense? Thanks for your time **************************************** I did ask through email as office was closed and got response that it wont be a problem. Also on friday they found gas leak so I`ll be without gas until Monday. Wasn`t engineer on Thursday who commissioned boiler supposed to check for any leaks? ---------------------------------------------------------------------- This is new response regarding boiler: When we fired the boiler up we would not of ran the dirty water through the boiler until the system was power flushed and operational. Our aim is to get your hot water operational and not to use the central heating in this period to prevent this. Only thing I know for sure is that benchmark sheet was all filled up, even central heating mode. Not sure if they could measure it without firing central heating and thus getting old water in the boiler? Also, they mentioned there will be extra charge for new pipes they had to lay due to the leak. Now am I right in thinking that there should be no extra charge as they told us we can use boiler as normal day before?

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1 Answer

Boiler Homecare

Rating: 5 out of 5

Honiton

This depends on whether they bypassed the boiler then carried out the power flush, your information does not state that. Their is no logical reason for them to power flush a new boiler that is connected to the existing heating circuit! Ask them if they did indeed power flush the boiler too and if so why? Update: The response you got from the installer saying 'it wont be a problem' is rather vague and smacks of avoiding giving a direct answer. As far as the gas leak is concerned the two golden rules are: 1. Check for any existing gas leaks before you begin any appliance installation or gas pipe work. 2. Having broken in to a gas way we must always carry out a gas tightness test to ensure their are no new gas leaks on completion. It appears they have failed in their care of duty and also neglected to carry out a simple basic test, but thankfully no one was hurt! Further update: I infer from their latest comments that they wanted to bring the hot water online to accommodate that need before carrying out the power flush, yet they state that: 'Our aim is to get your hot water operational and not to use the central heating in this period to prevent this' Potentially contaminated heating water will have to pass through your boiler in order to produce the hot water! In the works quote did they include a magnetic filter to be fitted to your heating system? If not ask them to provide a supplementary quote to carry out this work. This item of equipment is important as it will help keep your boiler clean of any future sludge/debris and also greatly assist in maintaining your heating system running efficiently.

Answered3 September 2014