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Central Heating

Do I need to pay for parts that didn't fix the problem

Anonymous user 23/02/2024 - 2.51 PM

Hi, We had someone look at are Worcester 24i junior as it wouldn't fire up. He suggested it could be the pressure control switch (£48). I was at work at the time and he also brought a new fan when at the suppliers (without my knowledge). After fitting the new switch he rang me to say it could be the fan and that he'd picked one up anyway. To avoid costly boiler replacement I said to fit the new fan. The boiler still does not work and I'm awaiting the bill. The big question is, I have no problem paying the labor costs but do I need to pay for the new parts even though it didn't fix the problem? They are still in the boiler. Any help / advice is appreciated.

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2 Answers

Chiswell Heating Limited

Rating: 5 out of 5

Leicester

As a company who specialises in boiler repairs we advise people always to use a company who are experienced, and up to date with training by the manufacturer. You can normally find a local specialist on the manufactures website. Our protocol as a company is to charge an hourly labour charge plus parts. We only charge for parts that are required and confirm with the customer first. For example. If we fit a new air pressure switch but the problem is not resolved, then identify a fault with the fan and replace it we then would only charge for the new fan and remove the air pressure switch as it was not needed. You would normally find this the same for many good heating / boiler engineers. Thank you. Hope this helps.

Answered31 July 2014

Boiler Homecare

Rating: 5 out of 5

Honiton

Unfortunately this gas engineer is lacking in experience and should not be accepting boiler breakdowns with his very limited knowledge of boiler repairs. He has failed to diagnose the fault(s) correctly. As a good will gesture you have suggested that you would pay for his labour costs. Do not pay for the new parts fitted, ask him to remove them, this then should be the end of the matter. Now find a competent boiler breakdown engineer, when enquiring ask if they specialise in boiler repairs first, and also advise them of your recent experiences! Update: Please let us know the outcome?

Answered30 July 2014