Plumbing

Customer wanted refund but did not say refund for what (plumbing)

Anonymous user 23/02/2024 - 2.49 PM

Hi I'm a plumber, last year I signed up to a website when work was a bit slow to bid on jobs. I've done 6 job and 6 reviews which were all excellent and gave 5 stars. I did this job for this customer which when finished, left a review two weeks after the work was done, saying she very happy with the work and will defo pass on my details to friends and customers. Two weeks after putting the review, she had taken it off the website. I had a phone call off the website 3 months later saying the customer wanted a refund for the job, I asked a refund for what? She didn't say, she left it another 5 months and I got a letter from the customer asking for a refund and if I don't respond, she will take it more action I've had no contact from the customer to go back and alter the few issues they have had. I've tried contacting her to sort the few issues she had. The time I've been working as a plumber I've never had an issue, a few snags but never left a job without completing them. Not sure if she has a case or not? Thanks