Damp Proofing

Validity of Certificate of Guarantee for damp proof injections

Anonymous user 03/03/2024 - 3.04 PM

I have recently moved into a property, where a damp course was injected in 2008 and a 20-year guarantee issued. Unfortunately the exterior walls (about 1-2 feet over the skirting board) are damp. When I called the company they told me that the guarantee meant nothing without the report (which they have) and that, most likely, it was the fault of whoever plastered the walls (I'm still unsure exactly who that was at this stage). The company in question are coming round in a few days to assess what has happened (at 6pm when it will be dark). I'm concerned that they will offer the same explanation and, as a result, absolve themselves of blame. Worse still, I've just found a completely independent customer review of this firm from Sept 2013, who had exactly the same complaint. I suppose my two main questions are: 1. Do I have a leg to stand on? 2. What kind of questions should I be asking when they come round? Can anyone offer advice? Thanks, T