Kitchen Fitting

Builder bought kitchen for us - does he need to pass on guarantee on to us?

Anonymous user 28/02/2024 - 3.00 PM

We arranged for our builder to buy our kitchen units through benchmarx, so he paid them, and we paid him directly. He did a decent job fitting it, but he would never give us the invoices or guarantee documents...one of the doors recently fell off (after only a few months). Without the guarantee etc, how am I supposed to go back to benchmarx? Do I have any right to claim on the guarantee, or does it have to be via my builder? Very confused, as it would seem this issue must come up a lot with the big trade only places like howdens etc. All help appreciated.