Plumbing Question

I have been vastly over charged by a plumber

I have a static caravan and noticed a small leak coming from my boiler and also two of my radiators were not working very well. The plumber said he would have to turn off the water to fit the new valve and see to the radiators as I was going away on holiday he would do the job then. He later phoned me and said he would also have to fit a new heat exchange value as I had no hot water and the central heating was not working at all! I told him they had been when I left the caravan. I have now returned to find he has fitted various parts to the boiler, his bill for parts and his time is £1,300 and the radiators are just as I left them. I have now got another plumber in to sort them out who has found a blockage in the pipes and is going to flush the system out for me. Please advise what I can do about the first plumbers bill. Thank you.

1 Answer

First ask him for a itemised invoice on company letter headed paper of all the work he alleges he has completed, then show it to the other gas engineer, ask his opinion on whether the work has been carried out or not, or even if the work was necessary to begin with. If parts have been replaced ask the previous gas installer for the original parts, good & honest tradesmen always leave the defective part(s) with the customer, this at least demonstrates their integrity.

If you can prove that you have been exploited, then take the matter up with Trading Standards, as I feel confronting the original gas installer may prove fruitless.

Answered 27th Sep 2013

Boiler Homecare

Member since 6 Jan 2010

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