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Aqua loc flooring
Anonymous user 03/03/2024 - 3.01 PM
Hi, I have a large kitchen/diner/family room, over 60sq metres. We wanted new flooring when we had a wall taken out. There were tiles down already and we wanted a floor like the one we already had in the hall. This floor was zebrano laminate from b&q. B&q advised us not to put the zebrano in a "splash area" and recommended a product called aqua loc. We purchased the aqua loc on their advice, along with the recommended underlay. I used a local tradesman to fit it. It hadn't been down long when it started to bubble and lift at the corners in various different places. We complained to b&q and after months of chasing them they actually sent someone out. They agreed with us that it looked like a flooring fault. The manufacturer then sent out an independent assessor who sent a report to b&q saying there was no manufacturing fault, the floor had been laid incorrectly. I don't really know what to do, as the floor cost such a lot and also cost a lot to fit, and I hate how it looks.
Are you a tradesperson and able to answer this question?
1 Answer
transformafloor