A few months have passed since the replacement of my bay window roof with a new Firestone rubber roof, and I deliberately waited until winter to assess the workmanship. I'm pleased to report that the quality appears to be outstanding. Despite facing multiple winter storms, not a single drop of water has breached the interior. Previously, even the slightest drizzle would leave my window sill drenched, but those issues are now a thing of the past.
John, who assessed the job, confidently recommended the Firestone rubber roof and pointed out some minor issues with the main roof, like a few missing tiles. The quoted price was reasonable, prompting me to award them the job. The crew, dispatched promptly within the same week, was not only polite but also highly professional. They completed the job in a day, meticulously cleaned up after themselves, and left me thoroughly satisfied with their service.
While the overall experience was commendable, there's room for improvement in the post-service aspects. I had expected to receive an emailed receipt in addition to the handwritten one. Additionally, I requested the pictures that were shown to me on the worker's phone, but unfortunately, they were not sent. Despite these minor shortcomings, I am genuinely pleased with their work and would not hesitate to engage their services again.