From Mikey and his team had a big job to do with 3 different patios, a lawn, walls, bricking, building around my pond, planting, fencing, hedging, making a custom housing for my pond filter with waterfall, and various other bits. Overall they did very well and I’m 100% satisfied.
They were professional, worked hard and with quality and I always took their opinion and advice on ways to improve and deliver my suggestions.
As advice for future customers, especially with a big job like mine, you will either have to plan to a lot of detail at the start or - like I did - accept that things will feel clearer as they progress.
This is why I was quite happy to tweak plans and ask Mikey for additional work, and taking his advice including on style. Much of the improvements were his or his men’s ideas and my patios and new lawn and fences etc look great. In fact, I want him to come back next year to do further improvements.
The job took longer to complete than anticipated, partly because I asked additional work, partly as Mikey and his team identified an issue with quality of materials from the supplier and worked quickly to resolve, the weather, staff sickness, etc. But the team were still here until the job was complete. I gave Mikey a rather general ask and put him in a position to use his judgment. I appreciate his understanding in accommodating my specific requests as things got clearer and indeed, carrying out additional work efficiently and saving me costs.