Disappointed with the work to repair leaks and replaster ceilings, as holes appeared two and five weeks later. Terry came back and repaired the first hole, after firstly denying it was anything to do with his crew (which was very unlikely, as the ceilings had been fine for 7 years before they worked on them) and the second time he became quite angry when I complained, saying that I was ‘threatening’ and ‘harassing’ him, which wasn’t true; I had only emailed him to tell him what had happened asking him to repair the damage. (If I’m “the rudest person he’s ever met”, as he said in his first response to my complaint about the second hole, he’s had a very easy paper round!)
We weren’t happy with the tone of his response, and as a result we took the decision not to allow him back onto the property. His crew also left rubble outside and in the recycling bin, which the council would not take away – a builder should always remove their own rubble as part of the job (eventually removed by Terry after we complained). I would have liked to leave a good review, as Terry personally did good work for us last year, but regret that I can’t do so this time.