Dan turned up to view job when he said he would, had a quote within a couple of days. Nothing is too much trouble. Slightly more expensive than other quotes but Dan was the only one who checked the state of the existing plaster to see where it was blown and how he would deal with it. The guys turned up when Dan said they would. All the work was completed as agreed, efficiently and quickly. No hidden costs and Dan always kept me updated on what was happening and when.