MyBuilder user from Edinburgh
Answer from tradesperson:
Dear Shivali, We’re sorry to hear about your experience and want to clarify. Two years ago, we conducted an Electrical Installation Condition Report (EICR) that identified several compliance issues requiring essential remedial work. The cost for these necessary repairs was quoted at £442.50 + VAT, as detailed in document QT00245—significantly less than the £800-£900 mentioned in your review. When payment for the EICR was withheld, we pursued small claims court to resolve the matter. For transparency, we are attaching the cost breakdown here. Our goal is always to provide fair, compliant, and necessary work to ensure safety and we are always respectful to our customers as per attached email, also to clarify the downlights had no kite mark or BS/EU standard so we have to assume they were non compliant. Regards, Spartan Electrical Scotland Team