We needed someone quickly, due to elderly parents with dementia and other health issues, who REALLY feel the cold. Rohullah fit us in at the end of his day because of these circumstances, which we really appreciated.
He also checked he had the part that likely needed replacing BEFORE coming out, and checked this by asking us to send a photo of the boiler so he could check with certainty. How refreshing rather than turning up and telling us we would have to wait a week for a part!
He kept us informed of his expected arrival time, which was great, as we live in another town so it was good to know we could wait and not be sat all night only for a no show. And he actually arrived within the 30 min timescale he had given.
He was a lovely, very polite young man, and did a great job for a very reasonable price. He had the heating going and also was kind enough to stay long enough to make sure that once the boiler was firing the radiators heated up too. The parents (in their 80s) also thought he was "a very nice chap".
Wouldn't HESITATE to recommend. We have kept his details for any future needs for either the parents or ourselves, as it's so nice to know you are not dealing with a cowboy, or indeed someone who tells you they will arrive but is then either hours late with no contact or doesn't show at all, which I think most of us have experienced at one point or another!
10 out of 10!