The job was ended up in a poor experience with distress. I failed to see how this trader received these positive reviews. Poor communication and delayed fitting made me very concerned. Ian Gill actually did not come but subcontracted the job. When two people arrived today, they did not agree with my request of taking off shoes for my new carpet. No cover at all – ending up with dust all over the bathroom. I had to spend one hour touch everywhere of the bathroom, throwing towels and night gowns into the washing machine. What is worse – three pieces of tiles were broken and one tile was scraped with a damaged line. The worst? The left and right panes of the window are not symmetrical. I requested £200 off the quote for compensation. Ian refused initially, but I would not pay and hire a solicitor to handle. He agreed, but I still left with a situation of having to replace the unsymmetrical window again and finding a builder to repair the damaged tiles all at my cost.
