Prime Electrics reviews (74)

Hi David, Thank you for your feedback. I appreciate that you may have felt the process was somewhat prolonged, however as you originally received the quotation via our partner Landlord Certificates, and as we have a contractual relationship with them, we are unfortunately unable to provide quotations directly in those circumstances. This was ultimately the reason for the delay. We had actually already issued a quotation previously before the MyBuilder job was created, so from our side we were ready to proceed. However, as you understandably wished to explore alternative quotations, we unfortunately cannot take responsibility for the timescale thereafter as the quotation had already been provided.

Dear Rebecca, We provided the certification that you specifically requested and have been honest and thorough throughout the process. We always strive to provide our customers with a professional and reliable service. Following completion of the service, payment was refused by you before we were able to issue the documentation. Once the documents were provided, communication then became both abusive and threatening towards members of our staff, which we do not tolerate under any circumstances. As previously advised, we are happy to cooperate fully with your bank regarding any dispute and provide all supporting evidence relating to the completed works and certification issued.