Pete was professional and friendly. He discussed with me what he would have to do, suggested a suitable time. Very quick which suited me. He explained his charge and gave me a estimate of the cost. He purchased the grab rails and the fittings for me and fitted them a day later. It was an excellent job at a reasonable cost. No humming and haaing and sucking of teeth. No trade talk but straightforward information. Excellent for single women who don't know what the job involves. No flannel!