Mark was friendly, clear and responsive throughout all communications. He turned up on time to quote for the work. He didn't rush, and took the time time to explain his thinking, what he would propose doing, and why. In this case, it turned out that work didn't need doing. I was impressed with the honesty, care, and attention that Mark gave, even after it became clear that there was unlikely to be a job that needed doing. I didn't once feel pressured to conduct unnecessary work. The whole experience left me feeling that Mark was someone I'd be happy to work with. I will be calling Mark again next time plumbing work is required. Thank you!