Kelly and Sarah arrived 2 and half hours later than scheduled. However, Kelly had notified me by text beforehand that she was running late, due to attending on another hired job which had taken longer than anticipated. When Kelly did arrive, she apologised profusely and came fully equipped (to my surprise), to get on with doing the jobs which I had hired her to do. I said to my surprise because I only expected her to inspect the property and the jobs which needed to be carried out. All I can say in the limited character space this feedback form allows is, that Kelly and Sarah went far beyond any preconceived ideas and expectations I had as to their capability to safely complete the jobs I had hired them to carry out. They showed exceptional levels of professionalism, technical expertise, ingenuity and tenancity (especially Sarah's efforts to fix the problems we had with mum's electric fireplace that cannot be overstated enough). Watching Kelly and Sarah work together and put their heads together to try and figure out a solution - taking the electric fireplace apart - putting it back together again...epic! What an inspiration and a joy to have seen you at your work. If you hire them, it's like hiring the A-Team or something! Yes, believe the hype, believe, believe. You will not be dissapointed. Special thanks also, for the sensitivity shown towards my 81 year old mother, whose husband (my father), died in May 2014. Assets to your profession and raised the bar.