INSULATION EXPERTS

Rating: 5 out of 5

INSULATION EXPERTS reviews (262)

  • Review from mngjones, Dartford
    Rating: 5 out of 5
    Review left on 27 Oct 2022
    Insulate garage flat roof wooden beams
    Very happy with the insulation of the garage which was carried out in a very professional way and to a high standard. It was a challenging job as Jamie had to work around a garage fairly full of items and meant it was not straight forward to get to some of the areas. The final job is excellent so would highly recommend.
  • Review from peter79298, Grove Park, London
    Rating: 5 out of 5
    Review left on 19 Oct 2022
    Install Aluminium based insulation in attic ceiling
    Jamie and his team installed loft insulation for us. The 2 day work was well planned and executed in accordance with the proposal and quote.it was a pleasant experience for us to work with Jamie as everything went according to plan. The house stayed clean and all waste was removed from the property. Jamie is very experienced and helpful.
  • Review from richard55706, Godalming
    Rating: 5 out of 5
    Review left on 17 Oct 2022
    Loft insulation Farncombe
    Can't recommend Jamie & team enough. Loft insulation job completed very tidily and to budget, with great communication throughout.
  • Review from mark46742, Colchester
    Rating: 5 out of 5
    Review left on 9 Oct 2022
    Fit loft hatch, ladder and insulation
    Great job. Communication from Jamie very good. Recommended.
  • Review from marknathan, Blackheath, London
    Rating: 5 out of 5
    Review left on 8 Oct 2022
    Loft insulation for top floor flat
    I spoke with Jamie in the middle of September for a quote. He was the most expensive of the options I had, but he did state he specialised in loft insulations, and provided me with his work history. My other options were handymen, and did not have close to the number of positive reviews Jamie had. He answered every question I had and was very informative prior to booking. On the day of the booking, Jamie arrived promptly, with his two sons and Summer. Jamie had to go to another job, leaving Callum and Summer at my place. They finished the top up to 270mm job in just under 3 hours, and didn't complain at all - my loft was v dusty and had a lot of debri due to roofing work done earlier in the year. I was later informed me that they had seen worse conditions and that this was normal. Callum and Summer were v helpful and answered all the questions I had. Afterwards they offered to vacuum the property, which was kind, though I declined, as they had hardly made any mess. After Callum and Summer left, I called Jamie, and paid the amount owed. I then called him again to let him know that I forgot to charge Callum for parking, which Jamie then promptly paid. Callum and Summer did a great job, in my limited opinion. The service provided by Jamie had his family was second to none. Callum said he also took photos, of before and after, and I look forward to receiving them. I feel I know more about insulation now than I thought I ever needed to. I would highly recommend.
  • Review from andy46166, Hornchurch
    Rating: 5 out of 5
    Review left on 8 Oct 2022
    Loft insulation and boarding
    Jamie and his two sons did a great job clearing our loft and installing the insulation and boarding over the quoted two days - now we have storage! There were a couple of minor hiccups - the loft hatch couldn't be extended as far as we had liked and the loft space was slightly more than quoted, but Jamie & co were flexible and adaptable enough to offer viable alternatives and we couldn't be happier with the new clean loft! We would happily recommend them.
  • Review from tom11796, Orpington
    Rating: 5 out of 5
    Review left on 5 Oct 2022
    Install insulation to finish job
    Jamie Lake is a complete professional with many years experience in the Insulation field. With his two sons they work in unison to achieve a good rythym which means less time to finish job. Jamie is a pleasant guy which makes a good atmosphere.Also his charge is reasonable. Would recommend him.
  • Review from damo11834, Dartford
    Rating: 5 out of 5
    Review left on 4 Oct 2022
    Loft Insulation and Roof repair
    Jamie and his partner completed the insualation for the loft and had done other minor repair (at no additional cost) as well. They were neat, professional and completed the job on time.
  • Review from georgina41322, Tunbridge Wells
    Rating: 5 out of 5
    Review left on 3 Oct 2022
    Install loft insulation in two victorian terrace houses
    I employed insulation experts as they offered a thicker insulation than another company for about the same money and could do the work promptly and on weekend. The price quoted was approximate and based on the number of rolls of Knauf. The job turned out to be more expensive as more rolls were used. However, according to the photos sent promptly - along with the certificate of insulation - the work seems to be done to a high standard and Jamie was able and willing to work round stuff left in the loft. It's important to know that the company prefer to be paid on the day that the work is completed. However, they understood the limits of the weekend and me not able to be on site.
  • Review from john_1a1o, Cobham
    Rating: 1 out of 5
    Review left on 2 Oct 2022
    Loft insulation
    This job was carried out at a tenants flat and I was not present on the day. All started well and sounded good on the phone. Job was done on the day agreed, but a hole was made in the hallway ceiling. I was bombarded with phone calls and emails requesting payment that afternoon and evening but no mention was made of the hole in the ceiling (which had been repaired but not painted). I made an on account payment of about 80% of the job quoted price. Jamie could only return to finish the job two weeks later. On completion of the job I was again bombarded with phone calls and emails threatening court action, the same afternoon and into the evening and next morning. The only reason payment had not been made was that I was busy at work and the balance was only £200. I made the payment the next day after the work was completed. Cant do business with people that are so paranoid and can't wait 24hrs to get paid. Would never use them again just for that reason alone.
    (Updated on 3 Oct 2022)

    Answer from tradesperson:

    All started very well, john very friendly on the phone etc, he wasn’t that busy while i was doing the job on the day as was on the phone constantly. On going into the loft when we put insulation in the loft we found out there had been a major water leak which resulted in one of the rolls that was laid down made a hole in the ceilings, we inspected and photographed all ceilings which were all heavily cracked and bowed, the ceiling with the hole in wasn’t even attached to the ceiling joist as was in such disrepair which we wasn’t informed about prior to job starting. We also arranged a revisit the same week but was told nobody would be there! As for payment as all my other clients have paid on the day as i supply everything at my cost before i start the job once completed my invoices state i expect payment on the day work has been completed not as and when you feel like it. Also after work was completed John turned his phone off and ignored all requests for payment on both occasions, its not much to ask to be paid in full for work completed to be paid on the day after we incur all costs out of our own pocket as we are a small family run reliable trustworthy honest company. As you can see from over 90 positive experiences but you always get one! In my opinion i would avoid all business with John Coyne!

    Reply created 3 Oct 2022