We hired Scott and his team as they gave us a very competitive quote for a complete reroof. He came out when we were out at work and sent across an email with the quote.
We didn't choose the best time of year for a re-roof as it was snowing / raining, so we had a few delays. Also, scaffolding was delayed and Scott ended up using a different supplier.
We had some ups and downs with Houston Roofing, for example him saying he was going to come out and measure up but didn't, which delayed things. It was purely down to communication, which I told him I wasn't happy.
He apologised and from then on, he kept us informed as to when things were being delivered, work starting etc.
When he started the roof, I got "the call" saying that he didn't realise one part of the roof was ours too, so never gave us a quote for that. Also the chimney needed repointing. We paid the extra £400 which brought us to the same price as the next quote.
The work was done quickly once started and he tidied up after himself. I know nothing goes smoothly, but there were things that were niggles - laying wood supports on our new rope posts (which pulled it through so we had to fix). Knocking security lights - that kinda clumsy stuff.
Anyway, back to the work. Once done, it was fantastic work. Scott sent me photos at various stages throughout the work, and what was a horrible old roof now looks fantastic!
We have left it a few weeks and no leaks, so fingers crossed!