Greg is 100% dedicated and takes a great pride in his work. He is diligent, patient and a real pleasure to deal with. My job was a bit more complicated than either of us initially thought, but Greg took the time, care and thought needed to resolve the problem. And I am delighted with the result. It was a Burlington Bell cistern which I had really wanted to keep if possible - as it suits the character of the house. And now it is back in full working order thanks to Greg's ingenuity and experience. I will definitely be hiring Greg again - to fix the other job in my original posting title - the shower. So another review will follow for this.