Greenway Property Solutions

Rating: 5 out of 5

Greenway Property Solutions reviews (668)

  • Review from lnax, Gravesend
    Rating: 1 out of 5
    Review left on 28 Jul 2021
    Replace bathroom basin mixer tap
    We asked Tom to fit a new tap. We shared the product information for the tap with him prior to the job and he said it looked fine. When he came to fit the tap, we told him the technical information was in the box the tap had come with, but he said he didn't need it. After the installation, we found that the tap flow was weak and asked Tom to come back. He did so and told us to turn the tap on slowly, but claimed he didn't know what was wrong. We subsequently found out that the tap is not compatible with our central heating system (Tom was made aware what type of CH system we have). Whilst it is true that we purchased the tap in ignorance of the compatibility issue, had Tom asked us a couple of questions at the outset and/or checked the technical spec before fitting the tap, he could have told us about the issue. We could then have got a refund and a replacement tap which was fit for purpose. Tom would certainly have realised what was wrong when he turned the tap on after fitting it. As it is, we have wasted both the cost of the tap and the money we paid him to fit it. We now have to purchase another tap. Either Tom is incompetent or he deliberately misled us to cover up his lack of due diligence. When challenged, he failed to respond, which suggests the latter. We expect tradespeople to provide professional advice as well as carry out a job. We would neither use him again nor recommend him.
    (Updated on 29 Jul 2021)

    Answer from tradesperson:

    Im sorry to hear you’re unhappy but I think its fair to give both sides. The job is over 2mths old. Before the job, you sent me a pic of the tap you bought, no link to the site for me to check specs. There were no instructions, so nothing to indicate the tap was incompatible, 99% of taps are compatible so I had no cause to check. The tap took a lot longer than expected due to the existing pipework. I didn’t charge you anymore. The tap tested and worked well. There was no flow issue evident. After several days you left me a glowing review. No complaints or issues raised. 2wks later you contacted me about a loose tap head. This was a manufacturer issue but I returned for free to fix it. No issues about the flow were raised. Another 2wks later, now over 6wks since the original job, you contacted me about a noise and the flow issue. I returned for free to look at this. I couldn’t diagnose the issue and asked you contact the manufacturer and come back to me to agree a next step. I found out during this visit that someone had been working on the boiler and the flow issue had started around the same time. I heard nothing from you for several days then when I did I replied as soon as I was able to, offering you a solution, free of charge to the problem. I find it disappointing that you would lie about the details of this job and damage my reputation. I hope the other customer reviews on my page are used as reference to my service and not this one.

    Reply created 29 Jul 2021
  • Review from janet21306, Gravesend
    Rating: 1 out of 5
    Review left on 21 Jul 2021
    New toilet and basin to be fitted
    AVOID AVOID AVOID. You’ve been warned!!!!! This man is NOT a registered plumber. He has an appalling attitude. Offers no guarantee I’ve now discovered and refuses to correct his terrible work. He left me with a very slow leak which I didn’t know about until it spread throughout my floor ruining my carpet and underlay. As he only fitted my new toilet 2 months ago I assumed he would come back and fix the leak. NO. He said he can’t go around fixing all leaks for free as he has a living to make. Sounds dodgy in itself. Must go around leaving leaks everywhere he works. He also accused me of making the leak myself as he did a perfect job. I can’t even get to the piping to sabotage it. Why on Earth would I? It’s been confirmed that he totally botched the pipe work. It’s going to cost £350 to put his work right. A further £200 to replace the flooring. So he has cost me £550 I don’t have nor can afford. My bathroom stinks as the leak is from dirty toilet water. AVOID USING THIS MAN. HE IS VERY DODGY. He seemed great at that time. I’m so annoyed. I’ve just paid him hundreds. I’ve now got to fork out again to put his work right. It’s not ok that people like this are allowed to trade on here!!! He should be removed from this website. I’ve reported him. Again. DO NOT USE THIS MAN. Plus I’m risking catching Covid as I’ve now got to have people in my home who could have Covid at a time when cases are increasing. Had he done his job properly no one would be here.
    (Updated on 25 Jul 2021)

    Answer from tradesperson:

    This lady changed her feedback from saying the work was 11/10 to a negative review after wanted me to repair something for free which was not the job i undertook . She has harassed my elderly parents and has been reported to the police . Please ignore this review i have over 200 positive reviews and this one has has been changed out of malice or mental health issues .

    Reply created 25 Jul 2021
  • Review from glenda67327, Sevenoaks
    Rating: 5 out of 5
    Review left on 19 Jul 2021
    Dishwasher
    He was great warm friendly and I will definatley se him again Thankyou tom
    (Updated on 20 Jul 2021)
  • Review from cottonbuds, Thamesmead, London
    Rating: 5 out of 5
    Review left on 19 Jul 2021
    Find source of damp and rectify it
    Thomas is an examplary tradesman! He addressed the issue, and anwered most of our questions/concerns. Excellent communication, arrived on time, tidy, he's a keeper! I am absolutely delighted in his work ethics and manners and would recommend to anyone.
  • Review from jhowlett, Gravesend
    Rating: 5 out of 5
    Review left on 18 Jul 2021
    Simple toilet seat replacement
    The plumber, Tom, was just brilliant. He was professional, courteous, prompt, friendly and efficient. He gave a very fair estimate and did fantastic work without any fuss. I have previously been very anxious about finding this kind of trustworthy professional in the past and this was my first effort via My Builder. I was extremely satisfied with the organisation of this service and will definitely be back in the future, if I need any further help with anything. Thank you.
  • Review from sunny73527, Gravesend
    Rating: 5 out of 5
    Review left on 15 Jul 2021
    Toilet flush broken
    Prompt, efficient and reliable
  • Review from therese71203, Gravesend
    Rating: 5 out of 5
    Review left on 15 Jul 2021
    Replace push button & flush
    Tom was here quickly & fixed my problem by replacing a part. He was QUICK, VERY Reasonable & I would 110% RECOMMEND.... It's so so nice to know there are nice tradespeople out there who are not going to rip you off & do a REALLY good job.... Thank you Tom so so much.
  • Review from sylandsarah, Chatham
    Rating: 5 out of 5
    Review left on 14 Jul 2021
    Toilet pan connectors leak
    Great job at fitting and finishing to a good standard
  • Review from viktor58958, Welling
    Rating: 5 out of 5
    Review left on 12 Jul 2021
    Leaking compression joint on outside tap
    The job was arranged quickly end efficiently. The work was exactly as agreed and carried out professionally and on time.
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