Tom responded straight away, turned up and quoted a competitive price. He arrived as agreed at 09.30 the next morning. The job was completed in 2 hours. Four days later the work done has solved our problem without major cost. I'd certainly contact Tom again and would recommend him to anyone with a plumbing problem. I don't think I've ever been able to say that before. He's a highly personable chap, clearly punctual and good at his job. (Ask about Biscuit if you employ him).