Wonderful stuff. Firstly, Kieran was unique in that he was willing to quote without a site visit - which was very helpful, and given it was a small job, arranging a visit would have been a bit unnecessary. Also, Kieran was very kindly able to fit in at the weekend, which meant I didn't have to take time off, which was an enormous help. All this was already proving great service. But it gets better. He went above and beyond on the job itself, and went across a couple of feet of the original wall over a doorway in order to get a good finish, and made good in a couple of other places around the ceiling - clearly professionalism in wanting to do a good job coming through there. Finally, for going beyond the original spec, and for doing the job at the weekend, and for cleaning up so well after, I added a few more quid at the end over the quoted price. He didn't count it there and then, but I got a call afterwards, to say that I'd overpaid him. Does it get any better?
Kiearan: Thanks so much - great job and do hope you enjoy the festivals.