Tom came over at short notice to sort out the issue I had. He was prompt and polite and certainly knew his stuff. We have a boiler that was on its way out and I was hoping to delay the inevitable. Tom was more than happy to replace the part and get it up and running but gave me solid advice than echoed engineers of the past 3 years. Once I decided finally bite the bullet, Tom gave me a really good price as well as all the info I needed and was brilliant at communicating as I went through my options that evening (which boiler fitted my needs, parts, website etc - there wasn't any mark up by him) Once sorted, Tom sorted his diary to come back a day later and decommission the old one and install the new. Again Tom was prompt, polite very respectful of the house - he is a very clean worker.
He carried out all the pressure test etc and within half a day had finished all the work, signed it off and was done. He ensured I understood how it all worked and what the add-ons he had recommend did and how they should benefit me (Eco and energy consumption) Later in the evening he contacted me again to make sure everything was ok, which it was. I wouldn't hesitate in using Tom again and I would certainly recommend him to others. His work is great as was his quote for the job.