Gary did the floor and wall tiling in our kitchen. To be fair, the floor tiling was done quite well although one tile did have a score on it from when he cut out a section. When he returned to quote on the wall tiling, he offered to replace it when he did the walls. In the end we decided not to get it replaced as skirting had been fitted over part of it and we decided it wasn't too noticeable.
However, we had agreed for him to return to do the wall tiling and this was not completed properly. The main issue was 2 tiles missing from under the cupboard which I couldn't see when checking the work. It is only noticeable when you are seated at the kitchen table and are looking below the wall cupboards to see an incomplete row of tiles. There was no obvious reason for this as there were plenty of tiles left over and it would be impossible for him not to have noticed when he was grouting. Over the last month or so I have texted, phoned and left messages and left a message on this site but Gary has not answered/responded so I can only assume that he was aware of the problem and chooses not to.
This is very disappointing as Gary was pleasant and seemed very professional but I have no option now but to mark a negative review and complete the tiling myself. If you do decide to employ Gary, I would suggest that you keep a close eye on the work and check over every detail of what has been done before handing over any money.